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March 26, 2006

Never eat at Szechuan in Trondheim!

Living in Trondheim

Read on below for english version.
Aldri finn på å bestille mat fra Szechuan kina-restaurant i Trondheim!
Jeg og Carina gjorde det i dag, og gledet oss virkelig til å skeie ut med en skikkelig god søndagsmiddag. And i plommesaus og Satay-scampi skulle være en nytelse, men sausen var helt ordinær szechuan-saus, og både scampiene og andekjøttet var kjempeseigt og knapt mulig å få en kniv igjennom! Resten av tilbehøret holdt samme kvalitet og det hele var direkte uapptittelig.

Jeg ringte naturlig nok resturanten og fortalte om dette, og fikk da beskjed at sjåføren skulle komme tilbake med pengene med en gang, så servicen var tilsynelatende upåklagelig. MEN, etter en halvtime ringer sjefen fra resturanten og sier da at de har policy på å aldri gi penger tilbake, og at hun jeg snakket med først hadde tatt feil. At de allerede hadde lovet å gi meg pengene tilbake betydde ingenting, ei heller at maten var meget dårlig. De laget gjerne ny mat til oss men kunne ikke under noen omstendighet gi pengene tilbake, uansett hvor misfornøyde vi måtte bli med det og selv om det betydde at vi aldri kom til å bestille hos dem igjen...

Jeg må si at det er utrolig frekt å behandle kundene sine slik, hvor man først betaler 350kr for elendig mat og deretter går tilbake på at man kan få igjen pengene selv om de allerede hadde lovet dette! I tillegg ble både Carina og jeg uggen i magen etterpå, så vi endte opp med å kjøre på Sesam og ta en skikkelig burger sånn at vi ihvertfall skulle bli mette...

Never ever order food from Szechuan china-restaurant in Trondheim, Norway!
Carina and I did this today, and was really looking forward to having a really great sunday-dinner with Duck in plum-sauce and Satay-scampi, but the sauce was ordinary szechuan-sauce and both the scampi and duck was so tough that I had trouble getting a knife through it! The rest of the side-dishes was the same quality and it was all quite repulsive.

Naturally I called the resturant and let them know about this, and was told that the driver would promptly return to me with my money, so at least the service appeared to be great. BUT, after 30 minutes the resturant manager calls me back and says it is their policy to never refund money, and that the girl I had talked to had been in error. That they had already promised to return my money and that the food was lousy didn't matter one bit. They would like to make us a new meal, but would not under any circumstance refund money no matter how discontended we were and even if it meant that we would never shop from them again.

I find it extremely rude to treat their customers like that, especially when we have first paid 350 NOK for lousy food and then they go back on their word to give us a refund, despite having promised it earlier! In addition to this both Carina and I got queasy afterwards, so we ended up getting a burger each from Sesam so that we at least wouldn't go hungry...

(No link since I won't give them the extra page-rank...)

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